Return and Refund Policy
Customer Service — Aurencourt
aurencourt.com · support@aurencourt.com
Return and Refund Policy
Thank you for choosing Aurencourt. If something is not right with your order, we are here to help. Please read the terms below before requesting a return.
30-Day Returns
You may request a return within 30 days of receiving your order. To be eligible, the item must be unworn and unused, with all tags, protective film and original packaging intact, and accompanied by proof of purchase.
How to Request a Return
All returns require prior approval. Before sending anything back, contact us at support@aurencourt.com or through our Contact page with your order number (for example, #1548) and the reason for the return. Once your request is approved, we will send you the return shipping instructions.
Items sent back without an approved request will not be accepted. Return shipping costs are the responsibility of the customer.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or different from what you ordered, let us know as soon as you receive it and include photos or a short video showing the issue so we can resolve it quickly.
Exchanges
We do not process direct exchanges. If you would like a different item, return the original following the steps above and place a new order.
Refunds
Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued automatically to the original payment method. Please allow a few business days for your bank or card issuer to post the refund.
Cancellations
Orders cancelled before shipment are refunded in full. Once an order has shipped, it can no longer be cancelled or refunded, except in the case of a confirmed defect as described in the Warranty Policy below.
Failed Delivery Attempts
The carrier will make up to 3 delivery attempts. If delivery is unsuccessful, you may choose a new delivery (additional fees may apply), pick-up at a designated collection point, or cancellation of the order. In the case of cancellation, the refund is issued minus the shipping costs. If we receive no response from you within 3 days, the order may be cancelled and refunded minus the shipping costs.
Customer Responsibilities
- Provide a complete and correct shipping address at checkout.
- Be available to receive the parcel, or arrange for someone to receive it on your behalf.
- Inform us promptly of any change of address before the order ships.
Warranty Policy
Every Aurencourt watch is covered by a 30-day limited warranty, starting from the date of delivery, against manufacturing defects. This covers the movement and timekeeping function, the hands, the crown and the clasp.
What Is Not Covered
- Misuse, drops, impacts or accidents.
- Scratches, cosmetic marks and normal wear and tear.
- Water damage beyond the water resistance stated in the product specifications.
- Any watch that has been opened, repaired or modified by a third party.
- Loss or theft.
How to Make a Warranty Claim
Email support@aurencourt.com with your order number, photos or a video of the defect, and a description of the problem. After reviewing your claim, Aurencourt will, at its discretion, repair or replace the watch or issue a refund.
Contact
Questions about returns, refunds or warranty? Write to us at support@aurencourt.com.